GLIO Customer Terms of Service

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING AN AGREEMENT TO ARBITRATE DISPUTES ON AN INDIVIDUAL BASIS AND A WAIVER OF CLASS AND REPRESENTATIVE ACTIONS. SEE SECTION 19.

These Customer Terms of Service (these “Terms”) govern your access to and use of the website located at www.joinglio.ai, and any related websites, applications, features, content, functionality, communications, and services made available by Glio, LLC, a Delaware limited liability company (“GLIO,” “we,” “us,” or “our”) (collectively, the “Platform”). These Terms apply to businesses and their authorized representatives that use the Platform to identify, evaluate, communicate with, or engage artificial intelligence service providers (“Customers”). Separate provider-facing terms apply to users that offer services through the Platform (“Providers”).

By accessing or using the Platform, creating an account, or clicking to accept or agree to these Terms, you agree, on behalf of yourself and any business or other entity you represent, to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Platform.

If you use the Platform on behalf of a company or other entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” and “Customer” refer to both you and that entity.

1. Eligibility and Authority

1.1 Age and Capacity. The Platform is intended for users who are at least 18 years old and legally capable of entering into a binding contract. Minors under 18 are not permitted to use the Platform.

1.2 Business Use. The Platform is designed primarily for business and professional use. You may use the Platform only for lawful business purposes and only if you have authority to act for the business identified in your account.

1.3 Sanctions and Restricted Parties. You may not use the Platform if you are subject to trade sanctions, export restrictions, or other legal restrictions that prohibit your use of the Platform or transactions with GLIO or Providers.

2. Key Terms

“AI Features” means automated or artificial-intelligence-enabled tools offered through the Platform, including tools that analyze business information, identify potential use cases, generate educational content, organize intake information, and recommend or rank Providers.

“Customer Content” means information, text, prompts, descriptions, URLs, files, messages, feedback, reviews, or other content that you submit, upload, transmit, or otherwise make available through the Platform.

“Provider” means a user that offers artificial intelligence-related consulting, development, implementation, integration, training, or other services through or in connection with the Platform.

“Provider Services” means services offered or performed by a Provider. Provider Services are not provided by GLIO.

“Match” means a recommendation, ranking, introduction, or other identification of a Provider generated or displayed through the Platform.

3. Platform Overview and GLIO’s Role

3.1 Marketplace and Networking Platform. GLIO provides a technology-enabled networking marketplace designed to help businesses learn about potential artificial intelligence applications and connect with Providers. The Platform may include an AI-guided intake process, Provider recommendations, a Provider directory, job or project postings, messaging, educational content, and related tools.

3.2 GLIO Is Not the Provider. GLIO does not itself provide the Provider Services identified, recommended, advertised, or discussed through the Platform. Providers are independent businesses or professionals and are not employees, agents, partners, joint venturers, or representatives of GLIO.

3.3 No Control Over Provider Services. GLIO does not control and is not responsible for the manner, means, timing, quality, legality, safety, suitability, or outcome of Provider Services. A Match, verification indicator, profile placement, featured listing, or other designation does not constitute an endorsement, certification, warranty, or guarantee by GLIO.

3.4 Customer-Provider Agreements. Any engagement for Provider Services is solely between you and the applicable Provider. You and the Provider are responsible for agreeing on scope, fees, payment terms, milestones, intellectual property ownership, confidentiality, data security, regulatory obligations, warranties, remedies, and all other terms of the engagement. GLIO is not a party to those agreements unless GLIO expressly agrees otherwise in a separate written agreement signed by GLIO.

3.5 Payment and Transaction Features. GLIO may offer payment-processing or other transaction features for certain Provider Services, including where GLIO charges the Provider a commission or other transaction-based fee on amounts paid by Customers for Provider Services. These features are described in Section 9 and any applicable additional terms. Providing or facilitating those features does not make GLIO the Provider or a party to any agreement between you and a Provider, make GLIO responsible for Provider Services, or otherwise alter the independent relationship described in this Section 3.

4. Accounts and Verification

4.1 Registration. Certain Platform features require an account. You must provide accurate, current, and complete information and promptly update it when it changes. You may not create an account using a false identity, impersonate another person or business, or create an account for fraudulent, misleading, or unlawful purposes.

4.2 Account Security. You are responsible for safeguarding your login credentials and for all activity occurring through your account. You must promptly notify us at contact@joinglio.ai if you suspect unauthorized access, credential compromise, or other account misuse.

4.3 Authorized Users. You are responsible for each employee, contractor, or other representative who accesses the Platform through your account or on your behalf. You must ensure that each authorized user complies with these Terms.

4.4 Verification. GLIO may require identity, business, email, telephone, domain, or other verification before or during use of the Platform. If you provide a mobile telephone number, you consent to receive SMS or text messages from GLIO for purposes of verifying your telephone number, authenticating your account, protecting account security, and providing other transactional or service-related communications. Message and data rates may apply. Verification is intended to reduce fraud but is not a guarantee of identity, qualifications, credibility, financial condition, or performance. GLIO may accept, reject, repeat, or modify verification procedures in its discretion.

4.5 One or Multiple Accounts. You may not create or maintain more than one Customer account without GLIO’s prior approval. GLIO may permit a business to maintain separate accounts for different business units, departments, or authorized users. You may not create multiple accounts to avoid restrictions, misrepresent your identity, or circumvent these Terms. GLIO may suspend, combine, or terminate duplicate or unauthorized accounts.

5. Customer Intake, Business Information, and AI Features

5.1 Information You Provide. You may provide contact information, business information, industry information, a business website URL, descriptions of business needs or problems, project requirements, messages, and other information relevant to identifying potential AI solutions and Providers.

5.2 Analysis of Business Websites. If you provide a business website URL or authorize access to other publicly available sources, you authorize GLIO and its service providers to access, retrieve, analyze, summarize, and use publicly available information from those sources to populate your account, identify your industry and potential use cases, improve matching, and operate and improve the Platform. You represent that you are authorized to provide the URL and request this analysis.

5.3 Review and Correction. Information generated or inferred by AI Features may be incomplete or inaccurate. You are responsible for reviewing, correcting, and approving information before relying on it or making it available to Providers.

5.4 AI Limitations. AI Features may generate inaccurate, incomplete, outdated, biased, or unsuitable outputs. They may omit material considerations or produce similar outputs for different users. Outputs are provided for informational and organizational purposes only and should not be treated as professional, legal, medical, financial, cybersecurity, compliance, or other specialized advice.

5.5 Human Review and Independent Judgment. You are responsible for independently evaluating all AI-generated information, Matches, Provider profiles, recommendations, and proposed solutions. You should obtain appropriate professional advice and conduct your own due diligence before implementing any AI system or engaging any Provider.

5.6 Third-Party AI and Infrastructure. The Platform may rely on third-party cloud, hosting, data, analytics, and artificial intelligence services, including services made available through Amazon Web Services and third-party AI model providers. Your use of Platform features may therefore involve processing by those service providers as described in our Privacy Policy.

5.7 No High-Risk Reliance. You may not rely on AI Features as the sole basis for decisions that could materially affect an individual’s legal rights, safety, health, employment, housing, credit, insurance, education, access to essential services, or other similarly significant interests.

6. Matches, Rankings, and Provider Directory

6.1 Recommendation Factors. GLIO may use automated and manual factors to generate, rank, or display Matches, including information supplied by Customers and Providers, profile content, stated skills, industry, experience, availability, responsiveness, Platform activity, verification status, Provider plan or tier, featured placement, and other factors.

6.2 Paid or Promoted Placement. Some Providers may participate in paid or commission-based plans or pay for subscription features, profile boosts, featured placement, expanded interaction capabilities, payment or transaction features, or other advantages that affect how they appear or are ranked on the Platform. Paid placement or commission-based participation does not mean that GLIO has determined that the Provider is better qualified or more suitable than other Providers.

6.3 No Guarantee of Match Quality. GLIO does not guarantee that any Match will meet your requirements, that a Provider will respond or be available, or that you will successfully enter into or complete an engagement.

6.4 Changes to Recommendation Systems. GLIO may change its matching, ranking, recommendation, and directory systems at any time, including the factors used and the relative weight given to those factors.

7. Communications and Customer-Provider Interactions

7.1 Platform Communications. The Platform may allow you to send and receive messages, project descriptions, requests, files, and other communications with Providers. You are responsible for the content of your communications and must communicate professionally and lawfully.

7.2 No Monitoring Obligation. GLIO is not obligated to monitor communications, but may review, preserve, restrict, or disclose communications when reasonably necessary to operate the Platform, enforce these Terms, investigate misconduct, protect users or the public, comply with law, or as described in our Privacy Policy.

7.3 Off-Platform Interactions. Except as otherwise provided in Section 9 or any applicable Payment and Project Terms, you may choose to communicate with or engage a Provider outside the Platform. GLIO has no control over, and assumes no responsibility for, off-Platform communications, contracts, payments, work, meetings, data exchanges, or disputes. For Provider Services subject to payment-processing requirements under Section 9 or applicable Payment and Project Terms, you must comply with those requirements and may not circumvent or attempt to circumvent them by moving the applicable transaction or payment off the Platform or otherwise arranging payment outside the required payment channel.

7.4 Sensitive Information. Do not submit through the Platform any information that you are not authorized to disclose. Unless GLIO expressly enables a feature designed for such information, you should not submit protected health information, payment-card data, government identification numbers, highly sensitive personal information, export-controlled data, trade secrets, or other regulated or confidential information through general intake, messaging, or AI Features.

7.5 Files and Malware. You are responsible for scanning files and links exchanged through the Platform. GLIO is not responsible for malware, malicious code, corrupted files, or security incidents arising from content supplied by another user.

8. Provider Evaluation and Customer Responsibilities

8.1 Due Diligence. You are solely responsible for evaluating Providers, including their identity, experience, qualifications, references, insurance, licenses, security practices, legal compliance, financial condition, and suitability for your project.

8.2 Regulated Industries and Use Cases. If you operate in healthcare, legal services, real estate, financial services, employment, or another regulated industry, you are responsible for ensuring that your project, data use, and selected Provider comply with all applicable laws, professional obligations, contractual restrictions, and industry standards.

8.3 Data Protection and Security. Before sharing confidential, personal, regulated, or proprietary information with a Provider, you are responsible for determining whether appropriate confidentiality, data-processing, cybersecurity, business-associate, or other agreements and safeguards are required.

8.4 No Background Check Guarantee. Unless expressly stated otherwise, GLIO does not conduct criminal background checks, professional-license verification, reference checks, financial reviews, or technical audits of Providers.

8.5 Disputes with Providers. You and the Provider are responsible for resolving disputes concerning scope, performance, fees, deliverables, intellectual property, confidentiality, or payment. GLIO may offer communication, reporting, payment, or other transaction tools and may take administrative action with respect to payments as provided in Section 9 and any applicable Payment and Project Terms, but GLIO is not required to mediate, arbitrate, or determine the merits of any Customer-Provider dispute and does not assume responsibility for the dispute or its outcome.

9. Payment and Transaction Features

9.1 Payment Features. GLIO may offer payment-processing or other transaction features for certain Provider Services, including where the applicable Provider is subject to a commission or other transaction-based fee. GLIO will disclose the material features and terms applicable to your use before you use those features.

9.2 Payment Processing. For Provider Services subject to these features, GLIO may require your payments to be processed through the Platform or a third-party payment processor. You authorize GLIO and its payment processor to facilitate and process those payments and distribute or facilitate payment of amounts as provided in the applicable Payment and Project Terms, subject to those terms and any applicable payment-processor requirements. GLIO may require you to provide accurate billing, payment, identity, or other information reasonably necessary to process payments.

9.3 Supplemental Payment and Project Terms. Use of these payment or transaction features may be subject to additional payment and project terms presented before use (the “Payment and Project Terms”). The Payment and Project Terms may establish operational rules for Customer funding, payment processing and release, refunds, reversals, disputes, chargebacks, and other transaction mechanics. You must accept the applicable Payment and Project Terms before using features to which they apply, and they supplement and form part of these Terms. GLIO may update the Payment and Project Terms from time to time as provided in Section 21.

10. Acceptable Use and Prohibited Conduct

10.1 General Standard. You may use the Platform only for lawful, legitimate business purposes and in a professional manner.

10.2 Prohibited Conduct. You may not, and may not assist another person to: (a) violate any law, regulation, court order, sanctions program, export-control requirement, or third-party right; (b) submit false, deceptive, defamatory, infringing, harassing, threatening, discriminatory, obscene, exploitative, or otherwise harmful content; (c) impersonate another person or business or misrepresent your authority, identity, needs, or affiliation; (d) use the Platform to facilitate fraud, phishing, spam, malware, unauthorized surveillance, discrimination, exploitation, or other abusive conduct; (e) scrape, crawl, harvest, index, copy, or systematically extract Platform data or user information except through features expressly provided by GLIO; (f) use bots, scripts, or automated systems to access or interact with the Platform without written permission; (g) reverse engineer, decompile, disassemble, discover source code, or bypass technological restrictions; (h) interfere with Platform operation, security, integrity, or another user’s experience; (i) upload viruses, malicious code, or harmful files; (j) use Platform content or outputs to train, develop, benchmark, or improve a competing product, model, or service without GLIO’s written consent; (k) collect or use another user’s information for unrelated marketing, solicitation, or data brokerage; (l) manipulate Matches, reviews, rankings, verification, engagement metrics, or Platform analytics; or (m) use the Platform for any purpose that GLIO reasonably determines creates legal, security, reputational, or operational risk.

10.3 Reporting. You may report suspected misconduct to contact@joinglio.ai. Reports must be made in good faith. Misuse of reporting tools may result in account restrictions.

11. Customer Content

11.1 Ownership. As between you and GLIO, you retain ownership of Customer Content, subject to the licenses granted in these Terms.

11.2 License to GLIO. You grant GLIO and its affiliates and service providers a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify, adapt, analyze, process, transmit, display, and otherwise use Customer Content as reasonably necessary to provide, secure, operate, support, personalize, and improve the Platform; facilitate communications and Matches; enforce these Terms; and comply with law.

11.3 AI Processing. The license above includes permission to process Customer Content through automated systems and AI Features to generate classifications, summaries, recommendations, and other outputs. GLIO may use Customer Content to train or improve generalized AI models.

11.4 Representations. You represent and warrant that you own or control all rights needed to submit Customer Content and grant the licenses above, and that Customer Content and GLIO’s permitted use of it will not violate law, confidentiality obligations, privacy rights, intellectual property rights, or third-party terms.

11.5 Removal. GLIO may remove, restrict, or disable access to Customer Content that GLIO reasonably believes violates these Terms, creates risk, or is otherwise objectionable, without assuming an obligation to monitor all content.

11.6 Feedback. If you provide suggestions, ideas, or feedback about GLIO or the Platform, you grant GLIO a perpetual, irrevocable, worldwide, royalty-free right to use and exploit that feedback without restriction or compensation.

12. GLIO Intellectual Property and License

12.1 Ownership. The Platform, including its software, AI systems, interfaces, design, organization, text, graphics, databases, compilations, trademarks, logos, and other content supplied by GLIO, is owned by GLIO or its licensors and is protected by intellectual property and other laws.

12.2 Limited License. Subject to these Terms, GLIO grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your internal business purposes.

12.3 Reservations. No rights are granted except as expressly stated. You may not copy, sell, license, distribute, publicly display, create derivative works from, or commercially exploit any part of the Platform except as expressly permitted by GLIO in writing.

12.4 Trademarks. GLIO and related names, logos, product names, and designs are trademarks of GLIO or its licensors. You may not use them without prior written permission.

13. Third-Party Services and Links

13.1 Third-Party Services. The Platform may integrate with or link to third-party websites, data sources, communication tools, cloud services, AI models, identity-verification providers, payment processors, analytics providers, and other services. GLIO does not control and is not responsible for third-party services.

13.2 Separate Terms. Your use of third-party services may be governed by separate terms and privacy policies. You are responsible for reviewing and complying with them.

13.3 Linked Content. Links or integrations do not imply endorsement. GLIO is not responsible for the availability, accuracy, security, legality, or practices of third-party services or content.

14. Platform Availability and Changes

14.1 Availability. GLIO may modify, update, suspend, limit, or discontinue any part of the Platform at any time. GLIO does not guarantee continuous, uninterrupted, secure, or error-free access.

14.2 Beta and Experimental Features. Features identified as beta, pilot, preview, experimental, or similar may be incomplete, inaccurate, unstable, or discontinued without notice and are provided for evaluation at your own risk.

14.3 Communications. You agree that GLIO may send transactional and service-related communications concerning your account and the Platform. Marketing communications will be handled as described in the Privacy Policy and applicable consent mechanisms.

15. Suspension, Termination, and Account Closure

15.1 Customer Closure. You may close your account at any time through account settings, or by emailing contact@joinglio.ai, subject to any unresolved obligations, including under any applicable Payment and Project Terms.

15.2 GLIO Enforcement. GLIO may warn, restrict, suspend, or terminate your access; remove content; limit features; or take other reasonable action if GLIO believes that you violated these Terms, created risk or liability, engaged in misconduct, failed verification, remained inactive, or used the Platform in a manner inconsistent with its intended purpose.

15.3 No Required Warning Sequence. GLIO may establish internal warning or enforcement procedures, but is not required to provide a particular number of warnings or use a particular sequence before restricting or terminating an account.

15.4 Effect of Termination. Upon termination, your license to use the Platform ends, subject to any continuing rights or obligations under applicable Payment and Project Terms. Sections that by their nature should survive will survive, including provisions concerning ownership, licenses, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.

15.5 Data Following Closure. Account closure does not necessarily result in immediate deletion of all information. Retention and deletion are governed by our Privacy Policy, legal obligations, security needs, and legitimate business purposes.

16. Disclaimers

16.1 Platform Provided As Is. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM, AI FEATURES, CONTENT, MATCHES, RECOMMENDATIONS, PROVIDER INFORMATION, PAYMENT AND TRANSACTION FEATURES, AND ALL RELATED SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

16.2 Disclaimer of Implied Warranties. GLIO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

16.3 No Provider Warranty. GLIO DOES NOT WARRANT OR GUARANTEE ANY PROVIDER’S IDENTITY, QUALIFICATIONS, EXPERIENCE, LICENSES, INSURANCE, SECURITY, LEGAL COMPLIANCE, AVAILABILITY, RESPONSIVENESS, QUALITY, PERFORMANCE, RESULTS, OR FITNESS FOR YOUR NEEDS.

16.4 No AI Warranty. GLIO DOES NOT WARRANT THAT AI-GENERATED CONTENT, ANALYSIS, CLASSIFICATIONS, MATCHES, OR RECOMMENDATIONS WILL BE ACCURATE, COMPLETE, CURRENT, UNBIASED, UNIQUE, OR APPROPRIATE FOR ANY PARTICULAR PURPOSE.

16.5 No Outcome Warranty. GLIO DOES NOT GUARANTEE THAT YOU WILL IDENTIFY A PROVIDER, ENTER INTO AN ENGAGEMENT, OBTAIN ANY PARTICULAR RESULT, ACHIEVE COST SAVINGS OR REVENUE, OR SUCCESSFULLY IMPLEMENT AN AI SOLUTION.

16.6 Non-Waivable Rights. Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the extent permitted by law.

17. Limitation of Liability

17.1 Excluded Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, GLIO AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, MANAGERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, USE, OR DATA; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM A PROVIDER, PROVIDER SERVICES, AI OUTPUT, SECURITY INCIDENT, OR THIRD-PARTY SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY.

17.2 Liability Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF GLIO AND ITS AFFILIATES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID TO AND RETAINED BY GLIO UNDER THESE TERMS DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100. FOR CLARITY, CUSTOMER PAYMENTS FOR PROVIDER SERVICES THAT ARE PROCESSED THROUGH THE PLATFORM OR A PAYMENT PROCESSOR BUT ARE NOT RETAINED BY GLIO AS FEES ARE NOT INCLUDED IN CLAUSE (A).

17.3 Allocation of Risk. The limitations in this Section are an essential basis of the bargain and apply even if a remedy fails of its essential purpose.

17.4 Non-Waivable Liability. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

18. Indemnification

18.1 Customer Indemnity. To the fullest extent permitted by law, you will defend, indemnify, and hold harmless GLIO and its affiliates, licensors, service providers, officers, directors, employees, members, managers, and agents from claims, actions, proceedings, damages, losses, liabilities, judgments, settlements, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) your use of the Platform; (b) Customer Content; (c) your violation of these Terms, any applicable Payment and Project Terms, or law; (d) your violation of a third party’s rights; (e) your communications, dealings, contracts, payments, data sharing, or disputes with any Provider; (f) your implementation or use of Provider Services or AI solutions; or (g) acts or omissions of your authorized users.

18.2 Procedure. GLIO may control the defense and settlement of any indemnified matter. You will cooperate as reasonably requested and may not settle a claim in a manner that admits fault by, imposes obligations on, or fails to fully release GLIO without GLIO’s written consent.

19. Dispute Resolution; Arbitration; Class Action Waiver

19.1 Informal Resolution. Before filing a claim, you and GLIO agree to attempt in good faith to resolve the dispute informally. The party asserting a dispute must send written notice describing the claimant, the facts, the legal basis, and the requested relief to contact@joinglio.ai. The parties will have 30 days after receipt to attempt resolution.

19.2 Binding Individual Arbitration. Except for disputes excluded below, any dispute, claim, or controversy arising out of or relating to these Terms, any applicable Payment and Project Terms, the Platform, or the relationship between you and GLIO will be resolved by final and binding arbitration on an individual basis administered by the American Arbitration Association (“AAA”) under its applicable Commercial Arbitration Rules or Consumer Arbitration Rules, as determined by the AAA. The Federal Arbitration Act governs this arbitration agreement.

19.3 Class and Jury Waiver. YOU AND GLIO WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION OR ARBITRATION.

19.4 Exceptions. Either party may bring an eligible individual claim in small claims court. Either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, account security, or prevent unauthorized access or abuse, pending final resolution.

19.5 Location and Manner. Arbitration will be conducted remotely unless the arbitrator determines that an in-person hearing is necessary.

19.6 Opt-Out. You may opt out of this arbitration agreement by sending written notice to contact@joinglio.ai within 30 days after first accepting these Terms. Your notice must identify you and your account and state that you opt out of arbitration.

19.7 Severability. If the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will proceed in court after all arbitrable claims are resolved, unless applicable law requires otherwise.

20. Governing Law and Venue

20.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the arbitration provisions.

20.2 Court Venue. For disputes not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Los Angeles County, California.

21. Changes to These Terms

21.1 Updates. GLIO may update these Terms and any applicable Payment and Project Terms from time to time. We will post or otherwise make available the updated terms and revise the applicable effective date. If required by law or if changes are material, we may provide additional notice. Unless otherwise stated, updates apply prospectively from the applicable effective date.

21.2 Acceptance of Changes. Your continued use of the Platform or any feature or transaction subject to updated terms after the applicable effective date constitutes acceptance of the updated terms, subject to any affirmative acceptance requirement imposed by GLIO or applicable law. If you do not agree, you must stop using the Platform or the applicable feature, as the case may be, and close your account if you no longer wish to use the Platform.

21.3 Arbitration Changes. Changes to Section 19 will not apply retroactively to disputes of which GLIO had actual notice before the change.

22. General Provisions

22.1 Entire Agreement. These Terms, the Privacy Policy, any applicable Payment and Project Terms, checkout disclosures, and any policies or in-product terms expressly incorporated by reference constitute the entire agreement between you and GLIO regarding the Platform, except for any separate written agreement signed by GLIO.

22.2 Order of Precedence. A separate written agreement signed by GLIO controls to the extent it expressly conflicts with these Terms. Otherwise, any additional terms applicable to a particular feature or transaction, including applicable Payment and Project Terms, control with respect to that specific subject matter to the extent of a conflict with these Terms.

22.3 Assignment. You may not assign or transfer these Terms or your account without GLIO’s prior written consent. GLIO may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, operation of law, or otherwise.

22.4 No Waiver. A failure to enforce a provision is not a waiver. A waiver must be in writing and signed by the waiving party.

22.5 Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective.

22.6 No Third-Party Beneficiaries. These Terms do not create third-party beneficiary rights.

22.7 Force Majeure. GLIO is not liable for delay or failure caused by events beyond its reasonable control, including internet or cloud failures, cyberattacks, labor disputes, natural disasters, governmental actions, epidemics, utility failures, or failures of third-party providers.

22.8 Electronic Communications. You consent to receive notices and communications from GLIO electronically, including by email, SMS or text message, Platform notification, or other electronic means using the contact information you provide. GLIO may send transactional and service-related text messages, including messages used to verify your telephone number, authenticate your account, provide security notifications, or administer your use of the Platform. Message and data rates may apply. Electronic notices satisfy any legal requirement that communications be in writing.

22.9 Headings. Headings are for convenience only and do not affect interpretation.

22.10 English Language. The English version controls over any translation.

23. Contact Information

23.1 Contact. Questions about these Terms or the Platform may be directed to: Glio, LLC, 407 N Maple Drive, Beverly Hills, California 90210; Email: contact@joinglio.ai.

23.2 Privacy. Privacy inquiries should be directed to the contact identified in the Privacy Policy.