GLIO Privacy Policy

This Privacy Policy explains how Glio, LLC, a Delaware limited liability company ("GLIO," "we," "us," or "our"), collects, uses, discloses, and otherwise processes personal information in connection with the website located at www.joinglio.ai, any future mobile application, and the related marketplace, communications, artificial intelligence, subscription, and other services we make available (collectively, the "Platform").

This Privacy Policy applies to visitors, prospective users, customers and their representatives ("Customers"), artificial intelligence service providers and their representatives ("Providers"), waitlist participants, and others who interact with the Platform. It does not apply to information processed by a Customer or Provider outside the Platform, including information exchanged or processed under a separate agreement between a Customer and Provider.

Please read this Privacy Policy carefully. By using the Platform, you acknowledge the practices described in this Privacy Policy. Your use of the Platform is also subject to the applicable GLIO Terms of Service.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Platform, whether you use the Platform as a Customer or Provider, and which features you use. We may collect the following categories of information.

1.1 Information You Provide to Us

• Account and contact information, such as name, email address, telephone number, username, password or authentication credentials, business name, business address, job title, and account preferences.

• Customer business and project information, such as business website URL, industry, business description, business needs, operational challenges, desired AI use cases, project descriptions, budgets or timelines if submitted, and information provided through the AI-guided intake process.

• Provider profile and professional information, such as business name, public business website, LinkedIn profile URL, professional biography, location, skills, areas of expertise, service categories, prior experience, projects, portfolio materials, credentials, certifications, licenses, insurance information, availability, pricing information if provided, and other profile content.

• Verification information, such as email or telephone verification information, business-domain information, government-issued identification, business registration information, professional credentials, or other materials requested to verify identity, authority, or business status.

• Communications and content, such as messages between Customers and Providers, support requests, reports, complaints, survey responses, reviews or ratings if offered, files or attachments, prompts, feedback, and other content submitted through the Platform.

• Subscription and transaction information, such as the Provider plan selected, billing status, subscription dates, renewal and cancellation information, invoices, and limited payment-related details. Payment card information may be collected and processed directly by a third-party payment processor rather than GLIO.

• Marketing and event information, such as waitlist sign-up information, communication preferences, event registrations, and responses to marketing campaigns.

• Any other information you choose to provide to us.

1.2 Information We Collect Automatically

• Device and network information, such as IP address, browser type, device type, operating system, device identifiers, language settings, and general geographic location derived from IP address.

• Usage and activity information, such as pages viewed, searches, clicks, referrals, session duration, features used, Match results viewed, profiles visited, messages initiated, interaction counts, job posts viewed or submitted, and dates and times of activity.

• Cookie and similar-technology information collected through cookies, pixels, tags, local storage, software development kits, and similar technologies. See Section 6 below.

• Security and diagnostic information, such as login events, authentication information, audit logs, crash data, performance data, suspected fraud indicators, and information used to detect malicious or unauthorized activity.

1.3 Information from Public and Third-Party Sources

We may obtain information from public sources and third parties, including:

• Publicly available business websites and pages identified by a user;

• Publicly available LinkedIn profile information or information accessed through an authorized LinkedIn integration, if offered;

• Business registries, professional directories, credentialing sources, sanctions lists, fraud-prevention services, and identity or business-verification providers;

• Analytics, advertising, and marketing partners;

• Payment processors and subscription-management providers;

• Other users, such as when a Customer or Provider communicates with, reports, reviews, or refers another user; and

• Service providers and integration partners that support the Platform.

When you provide a business website URL, LinkedIn profile URL, or authorize an integration, you direct us and our service providers to access, retrieve, analyze, summarize, and use information available through that source for the purposes described in this Privacy Policy. You should provide only URLs and access permissions that you are authorized to provide.

1.4 Inferences and AI-Generated Information

We may derive or generate inferences from information collected through the Platform. For example, GLIO’s AI-enabled features may infer a Customer’s industry, business needs, or potential AI use cases; identify a Provider’s apparent skills, experience, or service categories; generate or suggest profile content; and calculate recommendations, relevance indicators, rankings, or Matches. These inferences may be incomplete or inaccurate, and users may be asked to review, correct, and approve them.

1.5 Sensitive Personal Information

The Platform is not intended for users to submit highly sensitive personal information unless we specifically request it for a stated purpose. Depending on the features used, verification materials, account credentials, precise location if enabled, financial account or payment information processed by a payment provider, or message content could be considered sensitive personal information under applicable law. Please do not submit Social Security numbers, health records, biometric identifiers, personal financial records, information about children, or other highly sensitive information through general intake fields, project posts, profiles, or messages.

2. How We Use Personal Information

We may use personal information for the following purposes:

• Provide and operate the Platform, create and administer accounts, authenticate users, and deliver requested features;

• Populate Customer and Provider accounts and profiles, including through analysis of submitted URLs and public information;

• Provide AI-guided intake, educational content, recommendations, matching, search, ranking, directories, job boards, messaging, and related marketplace functionality;

• Facilitate communications and introductions between Customers and Providers;

• Administer Provider subscription plans, interaction limits, analytics, featured profiles, promotional placement, renewal, cancellation, billing, and account status;

• Personalize the Platform and recommend content, Providers, projects, features, or services;

• Provide customer service, investigate complaints, moderate content, resolve account issues, and communicate about the Platform;

• Verify identity, authority, business status, credentials, or eligibility;

• Monitor quality, responsiveness, performance, engagement, and compliance with our terms and policies;

• Detect, investigate, prevent, and address fraud, abuse, security incidents, harmful conduct, sanctions violations, and unlawful activity;

• Analyze usage, measure performance, conduct research, develop new features, and improve the Platform, our matching systems, and our services;

• Send service-related notices, legal notices, security alerts, account messages, and administrative communications;

• Send marketing, launch, feature, product, event, and promotional communications, subject to applicable law and your choices;

• Comply with law, legal process, and regulatory obligations; protect rights, safety, and property; and establish, exercise, or defend legal claims;

• Conduct corporate transactions, such as a financing, merger, acquisition, reorganization, bankruptcy, or sale of assets;

• Carry out any other purpose disclosed when information is collected or with your consent or direction; and

• Verify telephone numbers, authenticate accounts, prevent fraud, and send account-related SMS or text messages.

3. AI Processing and Automated Features

3.1 How AI Features Use Information

The Platform uses AI-enabled tools to organize user-provided information, analyze public business and professional information, generate suggested descriptions or educational content, identify possible AI use cases, recommend or rank Providers, and support other Platform functions. To provide these features, information may be transmitted to and processed by GLIO’s cloud and AI service providers.

The Platform is currently hosted through Amazon Web Services (AWS) and uses an OpenAI model made available through AWS. GLIO reserves the right to change its hosting providers, AI models, or other third-party service providers at any time.

3.2 User Review and Accuracy

AI-generated content, inferences, recommendations, rankings, and Matches may be inaccurate, incomplete, outdated, biased, or unsuitable. Users are responsible for reviewing information generated about them, correcting errors, and exercising independent judgment before relying on an output or entering into a business relationship.

3.3 Model Training and Improvement

GLIO may use information to operate, secure, test, evaluate, and improve its own Platform and matching systems, subject to applicable law and contractual restrictions.

3.4 Human Review

Authorized personnel and service providers may review user content, AI inputs and outputs, reports, and related information when reasonably necessary to provide support, investigate misuse, improve quality, test systems, enforce our terms, or comply with law. Access is subject to appropriate authorization and confidentiality controls.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described below. We do not disclose personal information except as described in this Privacy Policy, at the point of collection, or with your direction or consent.

4.1 Other Platform Users and the Public

Provider profiles and listings may be visible to Customers, other users, and, depending on GLIO’s settings, the public and search engines. Profile information may include the Provider’s name, business name, location, biography, website, LinkedIn link, skills, services, experience, portfolio, credentials, badges, ratings, and subscription-related placement or labels. Customers and Providers may disclose information to one another through messages, project posts, applications, or introductions. Users should not share information they do not want the recipient to retain or use.

GLIO is not responsible for how another user processes information after receiving it outside GLIO’s role as Platform operator. Separate agreements between Customers and Providers should address confidentiality, data use, security, and regulatory obligations for their engagement.

4.2 Service Providers and Contractors

We may disclose information to vendors and contractors that provide cloud hosting, AI and machine-learning infrastructure, databases, authentication, cybersecurity, fraud prevention, identity and business verification, payment processing, subscription management, communications, SMS and text-messaging delivery, email delivery, customer support, analytics, marketing, content moderation, legal, accounting, and other services. These parties may process information only as permitted by their agreements with us and applicable law.

4.3 Business and Integration Partners

We may disclose information to third-party services that you connect to the Platform or direct us to use, such as LinkedIn or other professional services, and to business partners involved in jointly offered features, referrals, integrations, or events. Their handling of information is governed by their own terms and privacy practices.

4.4 Legal, Safety, and Compliance Disclosures

We may disclose information when we believe in good faith that disclosure is necessary or appropriate to comply with law, subpoena, court order, governmental request, sanctions or export requirements; protect the rights, property, security, or safety of GLIO, our users, or others; investigate fraud, abuse, security incidents, or violations; enforce agreements; or establish, exercise, or defend legal claims.

4.5 Corporate Transactions

We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction, subject to appropriate confidentiality protections where required.

4.6 Aggregated and De-Identified Information

We may create and disclose aggregated, statistical, or de-identified information that does not reasonably identify an individual. We may use this information for analytics, research, benchmarking, product development, reporting, and other lawful purposes. We will not attempt to reidentify information that is maintained as de-identified except as permitted by law to test our de-identification processes.

5. Sale, Sharing, and Targeted Advertising

GLIO does not currently sell personal information for money. We may use analytics and advertising technologies that allow third parties to collect information about activity on the Platform and across other websites or services. Depending on how those technologies are configured and applicable law, this activity may be considered a sale, sharing for cross-context behavioral advertising, or targeted advertising even when no money changes hands. GLIO does not knowingly sell or share the personal information of consumers under 16 years of age.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep users signed in and maintain Platform functionality;

• Remember settings and preferences;

• Protect accounts and detect fraud or security threats;

• Understand how users navigate and use the Platform;

• Measure performance, engagement, and marketing effectiveness;

• Personalize content and recommendations; and

• Support advertising or retargeting, if implemented.

You may be able to manage cookies through a cookie preference tool and through your browser settings. Blocking some cookies may affect Platform functionality. Browser "Do Not Track" signals are not interpreted consistently across the industry; we respond to legally recognized opt-out preference signals as described in Section 7 where required.

7. Communications and Marketing Choices

We may send transactional and service-related communications, including account, verification, security, billing, subscription, policy, and support messages. These communications may be sent by email, SMS/text message, Platform notification, or other means you provide or authorize.

SMS/Text Messages. If you provide a mobile telephone number, GLIO may send you SMS or text messages for account-related purposes, including to verify your telephone number or authenticate your account. Message and data rates may apply. Message frequency will vary depending on your use of the Platform. You may reply STOP to stop receiving text messages where applicable and HELP for assistance. Disabling certain transactional or verification messages may affect your ability to use features that require telephone verification.

SMS Conent and Opt-In Data. GLIO does not sell, rent, or share mobile telephone numbers, SMS consent, or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may disclose such information to service providers that assist us in delivering or administering text messages, solely as necessary to provide those services, or as otherwise required by law.

You may opt out of promotional emails by using the unsubscribe link in the message or contacting us at contact@joinglio.ai. We may still send non-promotional communications.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Platform, maintain accounts, administer subscriptions, facilitate communications, improve services, comply with legal and accounting obligations, resolve disputes, prevent fraud and abuse, enforce agreements, and protect our rights.

Retention periods vary based on the nature of the information, the purpose for which it was collected, user choices, legal requirements, risk of harm from unauthorized use or disclosure, and technical constraints. For example, we may retain:

• Account and profile information while an account remains active and for a reasonable period afterward;

• Subscription, invoice, and transaction records for the period required by tax, accounting, and contractual obligations;

• Messages, project posts, support records, reports, and moderation records for operational, safety, dispute, and legal purposes;

• Verification and security records for fraud-prevention and compliance purposes; and

• Backups for a limited period under our backup and disaster-recovery processes.

We may retain aggregated or de-identified information indefinitely. Deleting an account may not immediately remove information from backups or information another user lawfully retained.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include access controls, authentication, encryption where appropriate, logging, monitoring, vendor management, and incident-response processes. However, no method of transmission, storage, or processing is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials, using a strong and unique password, limiting access to authorized users, and promptly notifying us at contact@joinglio.ai if you suspect unauthorized access or account compromise.

10. Your Privacy Rights and Choices

Depending on where you reside and subject to applicable exceptions, you may have the right to:

• Know or access the personal information we process about you;

• Request correction of inaccurate personal information;

• Request deletion of personal information;

• Obtain a portable copy of certain personal information;

• Opt out of the sale, sharing, or use of personal information for targeted advertising;

• Limit certain uses or disclosures of sensitive personal information;

• Opt out of certain profiling or automated decision-making uses that produce legal or similarly significant effects, where applicable;

• Withdraw consent where processing is based on consent; and

• Appeal a denial of a privacy request and not receive discriminatory treatment for exercising applicable privacy rights.

To submit a request, contact us at contact@joinglio.ai. Please describe your request and provide information reasonably necessary to verify your identity and locate relevant records. We may deny or limit a request where permitted by law, including when we cannot verify the request, an exception applies, or the request would adversely affect another person’s rights.

You may use an authorized agent where permitted by law. We may require evidence of the agent’s authority and may need to verify your identity directly. To appeal a decision, reply to our response or contact contact@joinglio.ai with "Privacy Appeal" in the subject line.

Some information relates to a business account or belongs to a Customer or Provider rather than GLIO. In those circumstances, we may direct you to the relevant business or user.

11. California Privacy Notice

This section supplements the rest of this Privacy Policy for California residents. It is intended to describe GLIO’s practices under the California Consumer Privacy Act, as amended ("CCPA"), to the extent the CCPA applies to GLIO.

11.1 Categories Collected, Sources, Purposes, and Disclosures

During the preceding 12 months, we may have collected the categories of personal information listed below. The examples are illustrative and depend on how the Platform is used.

11.2 Sale and Sharing

GLIO does not currently sell personal information for money. GLIO does not knowingly sell or share personal information of consumers under 16.

11.3 California Rights

Subject to applicable limitations, California residents may request to know, access, correct, or delete personal information; request information about categories collected, sources, purposes, and recipients; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service and pricing after exercising rights. Requests may be submitted as described in Section 10.

11.4 California “Shine the Light”

California Civil Code Section 1798.83 may permit California residents to request certain information regarding disclosures of personal information to third parties for their direct marketing purposes. GLIO does not currently disclose personal information to third parties for their own direct marketing purposes as contemplated by that law.

12. Other U.S. State Privacy Disclosures

Residents of certain U.S. states may have privacy rights similar to those described in Section 10, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of targeted advertising, sale, or certain profiling. GLIO will process verified requests as required by applicable law.

13. Children’s Privacy

The Platform is designed for business and professional use and is not directed to children under 18. We do not knowingly collect personal information from a child under 18. If we learn that we have collected personal information from a child under 18 without legally sufficient parental consent, we will take reasonable steps to delete it.

A parent or guardian who believes a child has submitted personal information may contact us at contact@joinglio.ai.

14. Third-Party Services and Links

The Platform may link to third-party websites, services, integrations, or Provider websites. GLIO does not control and is not responsible for their privacy, security, or content. Review the privacy policies and terms of any third-party service before providing information or using it.

15. International Users and Transfers

The Platform is intended for users in the United States. If you access the Platform from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where GLIO or its service providers operate. Those countries may have different data-protection laws than your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Platform, data practices, technologies, legal requirements, or business operations. We will post the updated policy and revise the Effective Date. If required by law, we will provide additional notice or obtain consent for material changes. Your continued use of the Platform after the effective date of an updated policy is subject to the updated policy.

17. Contact Us

Questions, privacy requests, and complaints may be directed to:

Glio, LLC
Attn: Privacy
407 N Maple Drive
Beverly Hills, California 90210
Email: contact@joinglio.ai